Policies

Travel Policy

Scuba diving and travel have some inherent risks.  We used to just worry about weather, but now there are wars, terrorists, hurricanes, plane crashes, and other Acts of God.  We really like you, and we want you to come back and do business with us, but we can't see the future.  So, when you pay for dive travel with us, it's paid for.  In the event of all of those things listed above, or other Acts of God, we can't give refunds.  We recommend trip insurance to cover the bases.  That way, you won't be mad if anything happens.  And you won't lose your money either.

Click here for links to Trip Insurance from Divers Alert Network...

Refund Policy

There are a few things that we'll refund you for.  If we sell you something that is materially defective (it doesn't work, or stops working within 30 days), we're really sorry, and we'll replace it or we'll refund it. 

If 30 days have passed, or the product shows signs of abuse, we won't refund it.

If you sign up for a dive class or a dive trip, and have to pull out before the class or trip, we'll be happy to refund you everything except the non-refundable deposit.  If you need clarification, see our Deposit Policy below.

Cancellation Policy

Cancellations happen.  We know that, and we'll try to be flexible, but here is our policy.

Cancellation on Overnight (Domestic) Trips:

If you cancel within 10 business days of an overnight domestic trip we will refund 100% of your trip cost, or apply it toward store credit for another purchase.  If you cancel within 5 business days of an overnight domestic trip, we will refund 50% of your trip cost, or apply it toward store credit for another purchase.  There will be no refund for any cancellation where there is less than 5 business days notice.

Cancellation on Day Trips:

If you cancel within 5 business days of a day trip, we will refund 100% of your trip cost, or apply it toward store credit for another purchase.  There will be no refund for any cancellation where there is less than 5 business days notice.

Cancellation on Open Water Diver Course

When you purchase the Open Water Diver Course (whether traditional or e-learning), we you cancel within 5 business days, we will refund the cost of your course minus $100, or allow you to reschedule your course within 6 months.  There will be no refund for any cancellation where there is less than 5 business days notice.

Deposit Policy

Deposits are non-refundable.  Sorry, but we have to do it.  When you sign up for a dive class and pay a deposit, we use it to purchase the materials that we need to teach you, stuff that is beyond what we keep in inventory.  We think you'll understand, but we have to have a policy to keep us in business.

When you purchase the Open Water Diver Course (whether traditional or e-learning), we you cancel within 5 business days, we will refund the cost of your course minus $100, or allow you to reschedule your course within 6 months.  There will be no refund for any cancellation where there is less than 5 business days notice.

Questions...?